{"SystemName":"ServiceWarranty","IncludeInSitemap":false,"IsPasswordProtected":false,"Password":null,"Title":"Warranty Information","Body":"
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\r\n\t\tUse a competent plumber to install your ZIP product\r\n\t

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\r\n\t\tIn terms of Government notice No.R.1875 of 31 August 1979, no person shall perform the trade of plumbing unless he is a trained plumber or works under the adequate control of a trained plumber or approved competent person.\r\n\t

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\r\n\t\tWhere to find a competent plumber\r\n\t

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\r\n\t\tThe Plumbing Industry Registration Board (PIRB) controls plumbing practices and registered plumbers can be found on their website www.pirb.co.za\r\n\t

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\r\n\t\tMaintenance in hard-water areas\r\n\t

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\r\n\t\tIn areas where hard water may occur, such as in the eastern and southern coastal regions of South Africa, the product lifespan could be reduced due to build-up of scale. Regular de-scaling should be carried out by a Zip service provider every 6 to 12 months depending on the severity of the conditions. Contact the Franke call centre at 031 001 5000 for assistance.\r\n\t

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\r\n\t\tOperating your ZIP\r\n\t

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\r\n\t\tEvery Zip product is supplied with a user manual which contains instructions for the installation of the Zip Product, its use and maintenance, as well as warnings relating to the risk of injury or damage that could arise from its use. The installation must be carried out in accordance with the instruction manual. The user manuals can also be downloaded from the downloads section of this website.\r\n\t

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\r\n\t\tProduct Warranty and the Consumer Protection Act\r\n\t

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\r\n\t\tFranke South Africa warrants the product to be of good quality, in good working order and free from all defects for a period of 1 year from the date of delivery within the regions of South Africa, Namibia and Botswana. Franke’s liability in terms of the warranty is limited to either repairing or replacing the damaged or defective Zip product. This warranty is given in addition to any warranty that may apply in terms of the Consumer Protection Act, 2000.\r\n\t

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\r\n\t\tStandard Terms and Conditions Apply\r\n\t

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\r\n\t\tDetails of the standard conditions of sale that apply to the sale of all Zip products in South Africa, Namibia and Botswana, unless otherwise agreed by Franke South Africa, can be obtained from here.\r\n\t

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\r\n\t\tFranke South Africa Warranty Policy\r\n\t

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\r\n\t\tThe warranty is applicable within the republic of South Africa, Namibia, Botswana, Lesotho and Swaziland.\r\n\t

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\r\n\t\tWarranty claims are subject to the following conditions\r\n\t

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\r\n\t\tZip Hydroboils; HydroBoil Plus; HydroTaps and Chillers\r\n\t

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